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SERVICE AND SUPPORT As part of CMR©’s standard services, we provide implementation planning, installation, training, pre and post go-live support, and customer satisfaction programs. CMR© provides on-site training sessions, appropriate to the size of the facility, to ensure a successful implementation of the application. This includes both clinical and IT support on site at the hospital’s facility. CMR© proudly offers both Technical and Clinical support 24/7. Our help desk can be contacted directly from our application via email or by calling our toll free help desk line. CMR© also sends out Customer Satisfaction surveys at four-week and three-month intervals post implementation. Periodic questionnaires are utilized thereafter to measure users’ satisfaction and customer support encounters. CMR© also provides monthly training sessions via WebEx or in person at our headquarters in Baton Rouge, Louisiana, at no charge. Today CMR© continues to update its systems to meet the needs of all of those involved with patient care in the Emergency Department, whether physician, nurse, ancillary personnel or administration. The CMR Information System is continually maintained because it is personally used by our team in daily practice. Since CMR© is clinically utilized by the physicians and nurses responsible for its development there is significant commitment to continued development to ensure that it fully meets the most current needs of the Emergency Department, Patient Care and Administration.
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